FAQ's
Products
How Does It Work?
1. Choose Your Design
Start by picking from our custom design styles.
2. Tell Us Your Pet’s Name
Add your pet’s name or any special notes you’d like included.
3. Upload a Photo
Send us a clear photo — we’ll take it from there.
4. We Create & Ship
Our team customizes your design and ships it straight to your door.
What Material Are The Polos Made Of?
Our polos are crafted from a premium performance blend: 88% polyester and 12% spandex. The fabric is lightweight, breathable, and moisture-wicking — designed to keep you comfortable on and off the course. With 4-way stretch, a relaxed fit, and a self-fabric structured collar, it moves with you. Bonus: it’s rated UPF 50 for sun protection.
What If My Polo Doesn’t Look Like My Pet?
We create character-inspired designs — not exact portraits — to deliver a clean, artistic interpretation of your pet that complements the style of the polo. It’s subtle, thoughtful, and classy by design. That said, if you’re not happy with your order, reach out and we’ll do everything we can to make it right.
Do You Offer Returns or Exchanges
Because our products are custom-made just for you, we do not accept returns or exchanges. However, if there’s an issue with your order or you receive a defective item, please reach out to us—we’ll do everything we can to make it right.
100% Money Back Guarantee
Yes — we stand behind every custom product we make. If you’re not completely satisfied with your Links and Leashes product, we offer a 100% money-back guarantee. No stress, no hassle. Just reach out to support@linksandleashes.com and we’ll make it right.
Orders
How Long Will It Take To Receive My Custom Polo?
Our standard production time is 3–6 weeks. Every polo is made to order, so we take the time to ensure the design and details are perfect. You’ll receive tracking info as soon as your custom piece ships.
Do You Ship Internationally?
Yes! We offer international shipping and accept major credit cards and PayPal. Please note, duties and taxes may apply depending on your country’s import rules. These fees are the responsibility of the customer.
Can I Rush My Order After It’s Placed?
If you need to expedite your order after purchase, send us an email at support@linksandleashes.com with your order number. We’ll do our best to help, depending on where your order is in the production process.
How Can I Contact You?
Reach us at support@linksandleashes.com or this form—we’ll respond within 24 hours.